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Customer Service Representative

Mandaluyong

Job description

Job Description

  • Candidate must possess at Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.
  • Keen to details (listening skills)
  • willing to be trained and flexible
  • No experience required . Fresh Graduates are welcome to apply
  • Required Skill(s): Effective Oral & Written Communication, Knowledgeable in SAP, Proficient in reports creation tools, spreadsheet and word-processing applications. Knowledge in creating presentations (e.g. MS Powerpoint) Proficiency in MS Office (Word, Excel & PowerPoint) Knowledge in data analysis, intrapersonal skills, inter-personal skills, results-oriented, hardworking, service-oriented; results-driven, creative and innovative; team-player; high stress tolerance; high regard for ethics and integrity
  • Experience specialized in Customer Service or equivalent is an advantage.
  • Willing to report Quanta Paper-with office address 149A Rev. Aglipay Street, Brgy Zuniga Mandaluyong City

JOB RESPONSIBILITIES

This position’s primary responsibility is to receive and retrieve Purchase Orders/Sales Orders, immediate processing in SAP, facilitate approval to Credit & Collection and ensure delivery to customers. The secondary responsibility is to manage coordination with Sales Agents by coordinating Purchase Order / Sales Orders based on customer order frequency. The CSR may be given other tasks by his/her immediate superior as may be required during the course of fulfilling job-related activities.

1. Managing the documentation

  • Ensure that all purchase orders and sales orders retrieve and receive for the day are encoded in SAP System within the day/processing cut-off.
  • Ensure that the Sales Orders (SOs) are processed in the correct company delivery documents (Sales Invoice – SI /Warehouse Receipt- WR and Delivery Receipts-DR).
  • Ensure correctness of the customer name, delivery or ship to address, delivery date, delivery quantity, sales prices, sales discounts and total amount.
  • Adhere to the required number of lines per delivery document to avoid the cancellation of the document.
  • Ensure that all delivery instructions are properly attached to the delivery documents.
  • Ensure that delivery schedule needing delivery advice prior to delivery are confirmed with the customers.

2. Product Awareness

  • Keep self-updated with the different products by regularly reviewing the updated SKU list and memos from Marketing Department.

3. Other Job-Related Tasks

  • Ensure Integrity, Accuracy, Completeness and Timeliness (I-ACT) in the submission of reports.
  • Adhere to set company standards pertaining to care and maintenance of company assets.
  • Perform other job-related duties and functions that may be assigned by the superior from time to time.

Job Type: Full-time

Ability to commute/relocate:

  • Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

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